Refund Policy

Last updated: October 14, 2026

This policy is part of our Terms of Service. To ask for a refund, email [email protected] from the address on your account and tell us which business it is for. Refunds go back to the card you paid with; your bank may take a few days to show them.

Gift stands and the trial

Stands we or our dealers give you for free are yours to keep, and we will never send you an invoice for them. The 30-day Pro trial needs no payment method and is never charged, so there is nothing to refund.

Pro Annual

• Full refund within 30 days of your first payment.
• You can cancel at any time in Dashboard → Subscription → Cancel subscription, or by emailing us. Cancellation takes effect at the end of the year you paid for; there are no further charges and your plan stays active until then.
• We email a reminder before each renewal. Renewal payments are not refunded, except where the law requires it.

Pro 3-Year

• Full refund within 30 days of purchase.
• The plan does not renew automatically, so nothing is charged when it ends.

Business and other paid plans

When we offer them, the refund terms shown before you buy apply. For the Business plan these are the same as for Pro Annual: full refund within 30 days of your first payment.

AI credit packs

Full refund within 30 days of purchase if you have not used any credits from the pack. Monthly credits included in a plan, and free credits we grant, cannot be refunded or exchanged for money.

Hardware you buy from our store

30-day returns on unused standard products; custom-printed products are final sale. Email us before you send anything back so we can tell you where to send it.

After a refund

When we refund a plan, your business moves to the Free plan and your stand keeps working. When we refund an AI credit pack, its credits are removed from your balance.